Returns and Exchanges

This policy sets out the terms under which Macba Beds supplies goods and manages deliveries, returns, replacements, and refunds. By placing an order with Macba Beds, you agree to the terms outlined below.

1. 30-Day Trial & Faulty Goods

From the date of delivery, customers are entitled to a 30-day trial period to inspect their bed or mattress.

If, within this period, the product is found to be faulty or not as described, including but not limited to:

  • The product not matching the description or images shown at the time of purchase

  • Damage present upon delivery

  • Poor workmanship, craftsmanship, or finishing

  • Mechanical or structural defects

Macba Beds will, subject to inspection, offer either a replacement or a refund, in accordance with your statutory consumer rights.

2. Mattress Returns – Hygiene Exception

For health and hygiene reasons, mattresses that have been opened, unsealed, or used cannot be returned or exchanged.

This exclusion does not affect your statutory rights where a mattress is proven to be faulty at the time of delivery.

3. Change of Mind / Cancellation After Delivery

If you choose to cancel your order after delivery and the product is not faulty or misdescribed, Macba Beds can arrange collection of the item(s).

  • A collection fee of £129 will apply

  • This fee will be deducted from the total refund amount

  • Refunds will only be processed after the item(s) have been collected and inspected

4. Delivery Terms & Customer Responsibility

4.1 Delivery Type

All deliveries are free doorstep delivery, unless otherwise stated.

4.2 Access Responsibility

It is the customer’s responsibility to ensure that the ordered product will fit through all access points, including but not limited to:

  • Doorways

  • Staircases

  • Hallways

  • Lifts

Macba Beds cannot be held responsible if items cannot be moved inside the property or to the intended room due to size or access restrictions.

4.3 Failed or Restricted Access

If delivery is unsuccessful due to insufficient access, tight spaces, or refusal of delivery, the order may be treated as a change-of-mind cancellation, and applicable collection or redelivery charges may apply.

5. Condition of Returned Items

All returned products must be in a condition suitable for inspection.

Macba Beds reserves the right to:

  • Refuse a return, or

  • Apply deductions to any refund

if items show signs of misuse, damage, or alteration that were not present at the time of delivery.

6. Refund Processing

Approved refunds will be processed using the original payment method within a reasonable timeframe after collection and inspection have been completed.

7. Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

8. Contact Information

For any questions regarding delivery, returns, or refunds, please contact:

Macba Beds Customer Support

Frequently Asked Questions (FAQs)

What is Macba Beds’ return policy?

Macba Beds offers returns in line with UK consumer law. Customers are entitled to inspect their bed or mattress within a 30-day trial period. Returns, refunds, or replacements are handled based on whether the product is faulty, misdescribed, or returned due to a change of mind.

Do Macba Beds offer a 30-day trial?

Yes. From the date of delivery, customers have a 30-day trial period to inspect their bed or mattress for faults, damage, or issues with workmanship or finishing.What is considered a faulty product?

A product may be considered faulty if:

  • It does not match the description or images shown at purchase

  • It arrives damaged

  • It shows poor workmanship or finishing

  • It has mechanical or structural defects

If a fault is confirmed after inspection, Macba Beds will offer a replacement or refund, in line with statutory rights.

Can I return a mattress after opening it?

No. For health and hygiene reasons, mattresses that have been opened, unsealed, or used cannot be returned or exchanged.

However, this does not affect your legal rights if the mattress is proven to be faulty at the time of delivery.

What if I change my mind after delivery?

If you cancel your order after delivery and the item is not faulty or misdescribed:

  • Macba Beds can arrange collection

  • A £129 collection fee will apply

  • The fee will be deducted from your refund

  • Refunds are processed after collection and inspection

Is delivery free?

Yes. All deliveries are free doorstep delivery, unless otherwise stated at the time of order.

Do Macba Beds deliver inside the property?

No. Delivery is to the doorstep only. Customers are responsible for moving items inside their property.

What access do I need to check before delivery?

Customers must ensure the product fits through all access points, including:

  • Doorways

  • Staircases

  • Hallways

  • Lifts

Macba Beds cannot be held responsible if items cannot be moved inside due to size or access restrictions.

What happens if delivery fails due to access issues?

If delivery is unsuccessful because of restricted access, tight spaces, or refusal of delivery, the order may be treated as a change-of-mind cancellation, and collection or redelivery charges may apply.

What condition must returned items be in?

All returned items must be in a condition suitable for inspection.
 Macba Beds reserves the right to refuse returns or apply deductions if items show signs of misuse, damage, or alteration not present at delivery.

How long do refunds take?

Approved refunds are processed to the original payment method within a reasonable timeframe after the item has been collected and inspected.

Does this policy affect my legal rights?

No. Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

How do I contact Macba Beds about returns or delivery?

For all delivery, return, or refund queries, please contact Macba Beds Customer Support.